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sipPBXAsterisk
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Giang

Hi,

I've just migrated my data from the old asterisk_common* modules to the new asterisk_plus* modules. I've finished the agent setup and the connection between odoo and the agent is fine. But I have a trouble that I can't make the call by clicking on the phone widget inside odoo system, eg. clicking to call the 999 user from the 201 user. The error popup is below:

Here are my 2 users:

I sure that the both extens PJSIP/201 and PJSIP/999 are set up through FreePBX and available, and the direct number dialing between those 2 extens by using softphones is still working.

Maybe there is something wrong with the data or the agent, because I don't see any asterisk log comes up. The agent has only 1 line of log like below:

agent-1  | 2025-05-22 15:21:15,979 - __main__:437 - INFO - Originate channel PJSIP/201 to 999

Please help!

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Max
Best Answer

Hi,

The extension does not exist in the specified context. From your screenshots, I can see that the context is set to WDI_VT. Are you sure this is correct?

Can you connect to your Asterisk CLI and run the following command?

dialplan show 999@WDI_VT

Will it show anything?

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Giang
Author

Oh my fail, I just built a new asterisk / freepbx server but forgot to create a custom context record in freepbx. The call is working fine now. Thank you!

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