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This question has been flagged
2 Replies
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Jibran

Hi Max,

I hope you're doing well.

We're currently facing an issue where PBX call recordings are no longer appearing in Odoo. They were displaying correctly before our PBX server crashed.

After the crash, we set up a new PBX server and updated the default recording path. We also made the necessary changes in the Docker file, just as we had done previously. However, even after ensuring the same configuration, the recordings are still not visible in Odoo.

The recordings are available in the FreePBX CDR reports, which confirms that the recording functionality is working as expected.

We’ve verified that the recording path in the PBX server matches the one configured in Odoo. Despite this, the issue persists.

I've attached screenshots for your reference. Your expert advice on where the misconfiguration might be would be greatly appreciated.

Looking forward to your guidance.

Best regards,

Jibran Haider

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Max

Hi! What is in the docker agent log during the end of the call? Is there any message regarding the recording ?

Gpc
Best Answer

Hi Max,

I hope you're doing well.

We're currently facing an issue where PBX call recordings are no longer appearing in Odoo. They were displaying correctly before our PBX server crashed.

After the crash, we set up a new PBX server and updated the default recording path. We also made the necessary changes in the Docker file, just as we had done previously. However, even after ensuring the same configuration, the recordings are still not visible in Odoo.

The recordings are available in the FreePBX CDR reports, which confirms that the recording functionality is working as expected.

We’ve verified that the recording path in the PBX server matches the one configured in Odoo. Despite this, the issue persists.

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Max

Did you check the Agent logs?
docker-compose logs agent
Do you see there any messages related to call recording issues?

Jibran
Author

This is i made a call and i didn't see any recording issue.
^Ccanceled
[root@freepbx odoopbx]# docker-compose logs agent --tails 100
unknown flag: --tails
[root@freepbx odoopbx]# docker-compose logs agent --tail 100
agent | 2025-07-01 18:30:11,662 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 18:30:58,700 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 18:33:07,701 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 18:33:19,676 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 18:36:53,692 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 18:37:11,689 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 18:39:35,671 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 18:41:08,695 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 18:42:13,696 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 18:45:22,723 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 18:46:25,678 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 18:48:09,694 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 18:48:20,685 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 18:48:20,691 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 18:53:08,693 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 18:53:37,706 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 18:54:33,696 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 18:56:23,694 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 18:57:39,697 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 18:59:47,693 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:01:27,711 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:02:00,693 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:03:17,702 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:04:42,700 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:05:41,706 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:09:23,709 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:09:59,713 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:13:11,707 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:15:05,715 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:15:08,709 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:16:28,707 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:19:08,702 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:19:21,695 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:21:44,702 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:23:27,720 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:23:48,710 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:25:52,707 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:27:18,715 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:30:12,711 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:30:24,728 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:30:56,711 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:35:16,727 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:36:09,725 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:36:36,712 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:36:53,708 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:38:03,714 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:41:42,724 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:43:11,732 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:43:46,713 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:44:56,728 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:45:06,720 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:49:46,720 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:50:35,722 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:53:15,724 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:53:35,713 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:56:21,734 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:58:10,730 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 19:59:33,739 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 20:01:59,723 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 20:02:19,711 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 20:05:18,730 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 20:06:16,729 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 20:06:46,723 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 20:08:43,736 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 20:09:30,729 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 20:12:54,740 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 20:13:28,722 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 20:14:39,396 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 20:14:55,721 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
agent | 2025-07-01 20:15:10,401 - asterisk_plus_agent:542 - INFO - ID 1751400910.10424, event: Newchannel, exten: 16863509
agent | 2025-07-01 20:15:10,730 - asterisk_plus_agent:542 - INFO - ID 1751400910.10425, event: Newchannel, exten: s
agent | 2025-07-01 20:15:11,919 - asterisk_plus_agent:542 - INFO - ID 1751400910.10424, event: VarSet, exten: recordcheck
agent | 2025-07-01 20:15:12,203 - asterisk_plus_agent:544 - INFO - ID 1751400910.10424, Odoo response: [827454, 'Call ID: 431990']
agent | 2025-07-01 20:15:12,576 - asterisk_plus_agent:544 - INFO - ID 1751400910.10425, Odoo response: [827455, 'Call ID: 431990']
agent | 2025-07-01 20:15:13,240 - asterisk_plus_agent:544 - INFO - ID 1751400910.10424, Odoo response: True
agent | 2025-07-01 20:15:13,595 - asterisk_plus_agent:542 - INFO - ID 1751400910.10425, event: Hangup, exten: 16863509
agent | 2025-07-01 20:15:13,794 - asterisk_plus_agent:542 - INFO - ID 1751400910.10424, event: Hangup, exten: h
agent | 2025-07-01 20:15:15,385 - asterisk_plus_agent:544 - INFO - ID 1751400910.10425, Odoo response: [827455, 'PJSIP/GeoIP_900-000028b9 Hangup ACK']
agent | 2025-07-01 20:15:15,853 - asterisk_plus_agent:544 - INFO - ID 1751400910.10424, Odoo response: [827454, 'PJSIP/1001-000028b8 Hangup ACK']
agent | 2025-07-01 20:15:22,154 - asterisk_plus_agent:542 - INFO - ID 1751400922.10426, event: Newchannel, exten: 1686350901
agent | 2025-07-01 20:15:22,479 - asterisk_plus_agent:542 - INFO - ID 1751400922.10427, event: Newchannel, exten: s
agent | 2025-07-01 20:15:22,494 - asterisk_plus_agent:542 - INFO - ID 1751400922.10428, event: Newchannel, exten: +911686350901
agent | 2025-07-01 20:15:22,502 - asterisk_plus_agent:544 - INFO - ID 1751400922.10426, Odoo response: [827456, 'Call ID: 431991']
agent | 2025-07-01 20:15:22,609 - asterisk_plus_agent:544 - INFO - ID 1751400922.10427, Odoo response: [827457, 'Call ID: 431991']
agent | 2025-07-01 20:15:23,099 - asterisk_plus_agent:542 - INFO - ID 1751400922.10428, event: Newstate, exten: s
agent | 2025-07-01 20:15:23,176 - asterisk_plus_agent:542 - INFO - ID 1751400922.10427, event: Newstate, exten: 1686350901
agent | 2025-07-01 20:15:23,178 - asterisk_plus_agent:542 - INFO - ID 1751400922.10426, event: Newstate, exten: s
agent | 2025-07-01 20:15:23,686 - asterisk_plus_agent:542 - INFO - ID 1751400922.10426, event: VarSet, exten: recordcheck
agent | 2025-07-01 20:15:23,834 - asterisk_plus_agent:544 - INFO - ID 1751400922.10428, Odoo response: [827458, 'PJSIP/GeoIP_928-000028bc failed to match a call']
agent | 2025-07-01 20:15:24,624 - asterisk_plus_agent:544 - INFO - ID 1751400922.10428, Odoo response: [827458, 'Call ID: 431993']
agent | 2025-07-01 20:15:25,221 - asterisk_plus_agent:544 - INFO - ID 1751400922.10426, Odoo response: True
agent | 2025-07-01 20:15:25,278 - asterisk_plus_agent:544 - INFO - ID 1751400922.10427, Odoo response: [827457, 'PJSIP/GeoIP_900-000028bb Newstate ACK']
agent | 2025-07-01 20:15:26,185 - asterisk_plus_agent:544 - INFO - ID 1751400922.10426, Odoo response: [827456, 'PJSIP/1001-000028ba Newstate ACK']
agent | 2025-07-01 20:15:31,744 - asterisk_plus_agent:542 - INFO - ID 1751400922.10427, event: Hangup, exten:
agent | 2025-07-01 20:15:31,841 - asterisk_plus_agent:544 - INFO - ID 1751400922.10427, Odoo response: [827457, 'PJSIP/GeoIP_900-000028bb Hangup ACK']
agent | 2025-07-01 20:15:31,848 - asterisk_plus_agent:542 - INFO - ID 1751400922.10426, event: Hangup, exten: h
agent | 2025-07-01 20:15:31,896 - asterisk_plus_agent:542 - INFO - ID 1751400922.10428, event: Hangup, exten: h
agent | 2025-07-01 20:15:32,409 - asterisk_plus_agent:544 - INFO - ID 1751400922.10428, Odoo response: [827458, 'PJSIP/GeoIP_928-000028bc Hangup ACK']
agent | 2025-07-01 20:15:38,236 - asterisk_plus_agent:544 - INFO - ID 1751400922.10426, Odoo response: [827456, 'PJSIP/1001-000028ba Hangup ACK']
agent | 2025-07-01 20:16:42,722 - asterisk_plus_agent:416 - ERROR - AMI account "message" permission missing!
[root@freepbx odoopbx]#

Jibran
Author Best Answer

Hi,

This my post regarding Odoo recording not showing. Please tell me what i need to do.

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Max

Hello!
What is not showing?
You can edit your post and add more information like images, etc.

Jibran
Author

Recording not showing in Odoo.

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