Peace of mind ∞ Fuel innovation
Our apps are fully open source and available for free on GitHub under Business Source License (BSL).
Our support plans ensure your installation runs smoothly. Choose the SLA that fits your needs - from basic email support to a dedicated manager with priority hotfixes and custom assistance
When you become a paid customer, you don’t just get guaranteed support - you also empower the development of new features
Each subscription helps us improve the product, add new functionality, and make the platform better for everyone in the community
Your support fuels innovation while keeping your installations running smoothly
Find YOUR PARTNER or be backed by us
Also see below our pricing for one-time support requests and customizations
Solo
or € 190 / year
Start Now- SLA: Email only
- Response time: up to 48h
- Free upgrade assistance
Startup
or € 490 / year
Start Now- SLA: Email + Chat
- Response time: up to 24h
- Free upgrade assistance
Business
or € 1490 / year
Start Now- SLA: Email + Chat + Phone
- Response time: up to 4h
- Free upgrade assistance
- Priority for bug fixes, customizations, and feature requests
Enterprise
- Direct Access to Your Account Manager
- Response time: Immediate
- Free upgrade assistance
- Highest priority for bug fixes, customizations, and feature requests
Support and Customisation prices
Get the expert help you need, exactly when you need it.
On-Demand Assistance
Pre-purchased hours for support, customization, or development
- Success Pack 3 € 399 Buy now 3 hours of prepaid support / customization / development.
- Success Pack 5 € 599 Buy now 5 hours of prepaid support / customization / development.
- Success Pack 10 € 999 Buy now 10 hours of prepaid support / customization / development.
- Success Pack 25 € 1999 Buy now 25 hours of prepaid support / customization / development.
Frequently asked questions
Here are some common questions.
Success Packs are prepaid blocks of support, customization, or development hours that give customers flexible, guaranteed assistance for their Oduist Connect integrations.
- They allow you to purchase a set number of hours upfront.
- Hours can be used for customizations, development, or specialized support.
- Unlike ad-hoc requests, Success Packs give priority scheduling within the available support capacity.
- They make planning and budgeting predictable for both small and large companies.
Key Benefits:
- Flexibility — use the hours when you need them.
- Predictable Cost — pay once, avoid hourly billing surprises.
- Guaranteed Expertise — your work is handled by experienced Oduist Connect engineers.
- Priority Scheduling — requests are slotted according to your pack, ensuring timely delivery.