Oduist Software
Enterprise Support Services
Available for Enterprise Edition customers.
Service Level Agreement (SLA)
- Standard Priority Support Plan €0 We'll acknowledge your support ticket as quickly as possible, never exceeding one business day.
- Premium Priority Support Plan €99 / month We'll acknowledge your support ticket with a guaranteed response time of 1 hour or less during our work hours Buy Now
- VIP Priority Support Plan €299 / month We'll acknowledge your support ticket immediately upon receipt, 24 hours a day, 7 days a week, with no delays. Buy Now
Professional Services
- Regular Technical Support €129 / hour One-time inquiry during business hours Buy Now
- Emergency Technical Support €219 / hour One-time inquiry outside business hours Buy Now
- Success Pack 5 €599 5 prepaid hours of customization / development Buy Now
- Success Pack 10 €999 10 prepaid hours of customization / development Buy Now
- Success Pack 25 €1999 25 prepaid hours of customization / development Buy Now
Software Editions
To ensure continuous development, maintenance, and reliable use of our software, our applications and modules are available in two versions: Community Edition (CE) and Enterprise Edition (EE).
Additionally, some modules are available only for Enterprise Edition users, offering specialized tools and integrations that enhance productivity, security, and performance.
By choosing Enterprise Edition, you gain access to our full suite of solutions, ensuring a stable, secure, and continuously evolving platform while supporting the ongoing development of our software.
Business Source License
As passionate creators, we develop and share our products under the Business Source License (BSL), making them freely available for download from the Odoo Marketplace and our GitHub repositories.
After the change date, our products will transition to the LGPL license, ensuring long-term openness while maintaining a sustainable development model.
Our Business Source License (BSL) allows free production use of our products. You can modify the code for your own business needs, but publishing or distributing these modifications is not permitted.
If you wish to resell our modules, you'll need to purchase a commercial license. Odoo Partners who want to include our products in their service offerings must obtain a partner agreement for redistribution rights.