Oduist Software
Enterprise Support Services
Available for Enterprise Edition customers.
Service Level Agreement (SLA)
- Standard Priority Support Plan €0 We'll acknowledge your support ticket as quickly as possible, never exceeding one business day.
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Premium Priority Support Plan
🔗 Available by quote
We'll acknowledge your support ticket with a guaranteed response time of 1 hour or less during our work hours -
VIP Priority Support Plan
🔗 Available by quote
We'll acknowledge your support ticket immediately upon receipt, 24 hours a day, 7 days a week, with no delays.
Professional Services
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Regular Technical Support
🔗 Available by quote
One-time inquiry during business hours -
Emergency Technical Support
🔗 Available by quote
One-time inquiry outside business hours - Success Pack 5 🔗 Available by quote 5 prepaid hours of customization / development
- Success Pack 10 🔗 Available by quote 10 prepaid hours of customization / development
- Success Pack 25 🔗 Available by quote 25 prepaid hours of customization / development
Software Editions
To ensure continuous development, maintenance, and reliable use of our software, our applications and modules are available in two versions: Community Edition (CE) and Enterprise Edition (EE).
Additionally, some modules are available only for Enterprise Edition users, offering specialized tools and integrations that enhance productivity, security, and performance.
By choosing Enterprise Edition, you gain access to our full suite of solutions, ensuring a stable, secure, and continuously evolving platform while supporting the ongoing development of our software.
Business Source License
As passionate creators, we develop and share our products under the Business Source License (BSL), making them freely available for download from the Odoo Marketplace and our GitHub repositories.
After the change date, our products will transition to the LGPL license, ensuring long-term openness while maintaining a sustainable development model.
Our Business Source License (BSL) allows free production use of our products. You can modify the code for your own business needs, but publishing or distributing these modifications is not permitted.
If you wish to resell our modules, you'll need to purchase a commercial license. Odoo Partners who want to include our products in their service offerings must obtain a partner agreement for redistribution rights.