What's new in Live Chat? Duration: 18:31 🧾 Analytical Summary Odoo 19 elevates Live Chat with smarter triage, a collaborative operator workspace, and richer analytics. A new AI agent can greet visitors and answer from curated... Business Strategy CRM Helpdesk Sep 16, 2025
Beyond delivery: Managing reverse logistics seamlessly in Odoo Duration: 23:54 🧾 Analytical Summary 🚀 The Reverse Logistics Journey Begins John Lee brings 15 years of logistics experience specializing in returns and repair processes to his role at Odoo , where he... Helpdesk Inventory Supply Chain Management Sep 16, 2025
Master Odoo: Tips and tricks you must know for optimal use Duration: 25:22 PART 1 — Analytical Summary 🚀 Context 💼 This closing session of the event showcases hands-on tips and tricks in the latest version of Odoo, with a playful, investigative demo centered ... Accounting ERP Systems Helpdesk Knowledge Sales Sep 16, 2025
Zero Dev, Full Power: Unlocking Field Service in Odoo Standard Duration: 24:33 PART 1 — Analytical Summary 🚀 Context 💬 In “Zero Dev, Full Power: Unlocking Field Service in Odoo Standard,” Christina delivers a pragmatic, demo-driven talk for field service organiza... ERP Systems Field Service Helpdesk Sep 16, 2025
Developing Odoo modules using AI: a practical guide Duration: 55:06 PART 1 — Analytical Summary: Developing Odoo modules using AI 🚀 Context 💼 In this 55-minute technical session, Joseph — an Odoo developer formerly on the Point of Sale team and now par... Business Transformation Development Helpdesk Sep 16, 2025
Handle Live Chat conversations efficiently Duration: 22:23 PART 1 — Analytical Summary 🚀 Title: Handle Live Chat conversations efficiently Speaker: Austin Castaños (Functional Support Analyst, Odoo Belgium) Topic: Practical tips and real-life ... Business Transformation CRM Helpdesk Sep 16, 2025
Odoo AI in support operations: Predict, prioritize and solve Duration: 24:19 PART 1 — Analytical Summary 🚀 Context 💼 This session, led by André, showcases how Odoo’s built-in AI can streamline support operations across the full lifecycle of a ticket. The focus ... Business Transformation ERP Systems Helpdesk Sep 16, 2025
Ask a Human: from tickets to live support! Duration: 25:58 PART 1 — Analytical Summary 🚀 Title: Ask a Human: from tickets to live support! Speaker: Odoo’s head of Support (responsible for Internal/Business Support) Context: A behind-the-scenes... Business Transformation ERP Systems Helpdesk Sep 16, 2025
Helpdesk: After sales features Duration: 30:34 PART 1 — Analytical Summary 🚀 Context 💼 This session dives into the after-sales capabilities of the new Odoo 19 release, centered on the Odoo Helpdesk module. The presenter walks throu... Customer Experience ERP Systems Helpdesk Sep 16, 2025