Duration: 22:17
PART 1 — Analytical Summary 🚀
Context and Why It Matters 💼
This session spotlights how WaterGenius, a water treatment company with a field workforce, moved from unreliable, manual, and delayed collections to real-time, on-site payments by pairing Odoo with Mollie and implementation partner Drogo. Stephanie from Mollie (Benelux lead for Customer Success and Support) and Jan from Drogo (Odoo partner known for building robust integrations) walk through the journey: replacing outdated terminals and manual back-office reconciliation with a direct, end-to-end integration between Odoo Field Service / Sales / Accounting and Mollie in-person payments.
The broader significance is twofold. First, it shows how a modular ERP like Odoo can be extended beyond POS to embrace mobile field operations, closing the last-mile payment gap. Second, it demonstrates the value of an omni-channel payments strategy—unifying online and in-person flows with automated settlement and reconciliation—so growing businesses can scale without ballooning back-office workloads.
Core Ideas and Innovations ⚙️
The team’s core idea was deceptively simple: push the payment intent directly from Odoo (orders, invoices, quotations, and field service tasks) to a Mollie terminal—no extra middleware, no parallel process. That design preserves standard Odoo flows and safeguards future version upgrades, while eliminating manual entry errors on devices. Technicians initiate payment from Odoo; the terminal displays the exact amount; once paid, settlement data and fees flow back, and accounting entries reconcile automatically.
This goes beyond POS. Drogo and Mollie expanded the scope to field service and B2B scenarios, built fee handling and automated settlements, and provided a full sync from the Mollie Dashboard into Odoo so finance teams don’t touch routine payouts. The integration now supports niche payment categories (vouchers, eco/meal), is being readied for “Tap on Phone” devices, and is aligned with Odoo v19. The hardware portfolio is broad—including the new Mollie Terminal—with device pricing typically between €95 and €350 per terminal, depending on volume.
Onboarding is intentionally light: generate an API key in the Mollie dashboard, connect in Odoo, fetch terminals automatically, assign them where needed, and you’re live. A trained implementer can set this up in minutes; non-technical users typically within an hour.
Impact and Takeaways 🧠
WaterGenius reports “zero mistakes” thanks to Odoo-to-terminal handover, a 3–5% uplift in on-the-spot payments, and a workforce that no longer worries about dialed amounts or missed payments. In concrete terms, 1,300 instant on-site payments per year means 1,300 invoices not chased—shrinking DSO, eliminating follow-ups, and boosting cash flow. Technicians love the single-button simplicity; finance teams enjoy 100% match rates, automatic fee reconciliation, and time saved.
For Mollie, the offering extends their omni-channel presence—serving micro-merchants through to enterprise with a hyper-local European focus (24+ languages, 250,000+ businesses, ~5,000 onboardings per month). Usage of the specific Odoo-field-service integration is growing fast (392% YoY), though the team notes there’s still massive headroom for adoption. The differentiators called out: omni-channel coverage across Odoo modules (not only POS), automated settlements and fees, low-friction setup, and a product-led approach that scales without bespoke projects.
The bottom line: integrating Odoo and Mollie for field service enables real-time, error-free collections, lean back-office operations, and smoother customer experiences—all while staying close to standard Odoo so upgrades remain safe. 💬
PART 2 — Viewpoint: Odoo Perspective
Disclaimer: AI-generated creative perspective inspired by Odoo's vision.
When payments become a native step inside the service flow, users stop thinking about “systems” and just get work done. That’s the experience we aim for with Odoo: one place to schedule, deliver, invoice, and reconcile—without friction or retyping numbers on a terminal.
What I like here is the discipline of keeping the integration close to standard Odoo. It respects the product’s simplicity and ensures upgrades remain effortless. If we can keep folding these practical innovations into a unified stack, our community and partners will keep turning complex processes into one-click actions for SMEs everywhere.
PART 3 — Viewpoint: Competitors (SAP / Microsoft / Others)
Disclaimer: AI-generated fictional commentary. Not an official corporate statement.
This is a strong play for SMBs and mid-market companies that want rapid time-to-value. Embedding in-person collections across orders, invoices, and field tasks is smart—especially with automated settlements and fee reconciliation. The user experience advantage is real, particularly for field technicians who need reliability and simplicity.
The challenges will be scale and geography. Mollie’s hyper-local European focus limits global rollout, and very large enterprises will scrutinize controls, offline resilience, and compliance across many jurisdictions. Depth in treasury, complex pricing, and multi-entity governance may still tilt decisions toward broader enterprise suites. Still, for European organizations seeking a clean, omni-channel experience with quick implementation, this is a compelling proposition.
Blog Footer Disclaimer
Disclaimer: This article contains AI-generated summaries and fictionalized commentaries for illustrative purposes. Viewpoints labeled as "Odoo Perspective" or "Competitors" are simulated and do not represent any real statements or positions. All product names and trademarks belong to their respective owners.