Duration: 18:48
🧾 Analytical Summary
Odoo 19 boosts Discuss as the centralized, integrated comms hub: roles for mass-mentions, status/OOO visibility, tighter Time Off integration, camera preview, picture‑in‑picture calls, push notifications, and deep in-app presence (from every app, chatter, and the Discuss module) with AI-assisted drafting.
💬 Centralized, integrated messaging
- Access Discuss from the top bar, floating chat windows, or the app; inbox for new messages/mentions, starred for follow-up, full history.
- Channels (topic-based, can include external users), group DMs (internal), direct DMs; unified view also lists WhatsApp, SMS, and Live Chat threads.
👥 Roles, presence, and calling UX
- Roles: mention @developers/@sales/@BA to notify multiple users (portal users supported) via a role configuration.
- Status: Online/Away/Offline/Do Not Disturb; Time Off integration shows out‑of‑office with return dates on hovers and mentions.
- Calls: push notifications on invite, camera preview, picture‑in‑picture, screen share; slash commands (e.g., /who, /leave) for quick actions.
🧠 AI-assisted collaboration
- From chatter, use “Ask AI” to summarize long task descriptions or draft emails/messages; insert directly into log notes/messages and tailor to recipients.
- Portal users can reply from shared records; their messages land in your Discuss inbox and on the document.
🧠 Viewpoint: Odoo Perspective
⚠️ Disclaimer: AI-generated creative perspective inspired by Odoo’s vision.
Communication belongs in context—on the record, with the right people, and searchable. Roles, presence, and OOO signals reduce misfires; PiP and push invites make calls unobtrusive. AI turns long threads into concise actions and drafts.
Because Discuss is first‑party across apps, teams escape tool sprawl without losing external reach (WhatsApp/SMS/Live Chat).
🏢 Viewpoint: Competitors (Team Comms)
⚠️ Disclaimer: AI-generated fictional commentary. Not an official corporate statement.
Tight integration with business records is a decisive advantage. Buyers will compare enterprise controls (retention, eDiscovery, guest governance), cross‑tenant federation, and advanced workflows. AI in‑chatter assistance is timely; privacy and auditability remain key.
Disclaimer: This article contains AI-generated summaries and fictionalized commentaries for illustrative purposes. Viewpoints labeled as "Odoo Perspective" or "Competitors" are simulated and do not represent any real statements or positions. All product names and trademarks belong to their respective owners.