Duration: 20:02
🧾 Analytical Summary
Odoo 19 rebrands VoIP to “Phone” and overhauls the softphone UX, adds call recording, AI transcription + summary, attended transfers, statuses, T9 search, powerful search/reporting views, deeper cross‑app links, and granular roles—plus a new supported provider (DWW).
📱 New Phone app and modern softphone
- Dedicated Phone app/icon; quick access softphone in top bar.
- Redesigned UI: cleaner recent call cards with smart buttons (open/create leads, tickets, subs), action buttons (email/SMS), and an in‑call panel with clear, large controls.
🔍 Search, reporting, and integrations
- Phone app list view with full Odoo search bar; calendar/graph/pivot to slice calls; managers can report across team calls.
- Direct links across apps (Leads, Helpdesk, Subscriptions, Contacts) tied to callers.
🛠️ Productivity features
- Status: Available vs Do Not Disturb (independent from Discuss status).
- T9 search: type 3-6-8-4 to match “Doug…”.
- Attended transfer: “Ask first,” talk to recipient while caller is on hold, then confirm; blind transfer still available.
🎙️ Recording and transcription
- Call recording: admin‑configurable (all/none/some users; forced or user‑controlled); start/stop anytime during call; recording saved locally then attached to call (webm/mp3).
- Transcription + auto summary: admin‑controlled; audio sent to OpenAI API; transcript stored on the call with searchable summary (privacy posture noted as using OpenAI API).
🔒 Roles and providers
- Roles: Employee (own calls), Employee Manager (own + team), Phone Officer (all calls), Phone Admin (all calls + settings).
- Providers: Axivox, OnSIP, and new DWW supported; requires SIP over WebSocket; classic SIP‑only endpoints won’t work in browser.
🧠 Viewpoint: Odoo Perspective
⚠️ Disclaimer: AI-generated creative perspective inspired by Odoo’s vision.
Calls should live where work happens: search, report, link to records, and act fast. Recording/transcription turn conversations into assets; attended transfer reduces handoff friction; T9 and statuses respect real‑world habits.
Admin controls and provider support balance flexibility with governance for sales, support, and service teams.
🏢 Viewpoint: Competitors (Cloud Telephony)
⚠️ Disclaimer: AI-generated fictional commentary. Not an official corporate statement.
The browser‑native flow, cross‑app links, and reporting are strong in suites. Buyers will compare transcription privacy controls, multi‑provider breadth, SBC/desk‑phone scenarios, and advanced routing (queues/IVR) at scale.
Disclaimer: This article contains AI-generated summaries and fictionalized commentaries for illustrative purposes. Viewpoints labeled as "Odoo Perspective" or "Competitors" are simulated and do not represent any real statements or positions. All product names and trademarks belong to their respective owners.