Installation Assistant
Remote
Remote
We are seeking a dedicated and customer-focused Installation Assistant to join our team and help customers successfully install and set up our products.
As an Installation Assistant, you will guide customers step-by-step through the installation process, providing exceptional onboarding support to ensure they have a seamless experience with our products.
What to do
- Assist customers with the installation and configuration providing clear and easy-to-follow instructions.
- Conduct one-on-one onboarding sessions to educate customers on how to use the products and set them up for success.
- Collaborate with the technical support team to escalate any advanced issues that may arise during the installation process.
- Follow up with customers to ensure satisfaction and offer additional support if needed.
What we expect
- Excellent communication skills and the ability to explain technical concepts in a simple and clear manner.
- Customer service experience, preferably in a technical support or onboarding role.
- Ability to work independently and manage time effectively.
- Patience and a positive attitude when dealing with customers, ensuring they feel supported throughout the installation process.
- Continuously learn about new features and updates to our products to provide accurate and up-to-date guidance.
What we offer
- Work in a collaborative and supportive team environment.
- Opportunity to learn about cutting-edge VoIP technologies.
- Flexible working hours and remote work option.
- Salary is calculated based on the time spent on work, as recorded in timesheets, with an hourly rate that depends on experience and skills.
Join us!
If you're a tech-savvy, customer-oriented individual with a passion for helping others succeed, we’d love to hear from you!Apply today to be a part of our growing team and help us make our products easy to install and use for our customers.
This position remains open on an ongoing basis due to our company's growth and the increasing demand for skilled assistants to support our expanding operations