ElevenLabs agents answer a Twilio number

The ElevenLabs modules were written for the old monolithic generation, where the core bundled Twilio and owned the numbering plan. With numbering now per-provider, the port had a decision to make, and it lands as a Twilio add-on: inbound calls on a Twilio number or extension hand off to ElevenLabs’ SIP ingress, where a conversational agent answers.

Rather than define its own numbering, the module retargets the Twilio configuration models to add an agent as a routing destination. The agent uses tools that call back into Odoo — partner lookup, calendar, extension transfer — and posts a transcript and summary to the call when it hangs up. The helpdesk, knowledge and sales tool packs come across with it.