The first AI feature: call transcription

Release 2.1 added the product line’s first AI capability: call recordings could be transcribed to text with language selection, years before “AI-first” became the company’s identity. The transcription pipeline started with Google Speech recognition and would later grow OpenAI and ElevenLabs engines, summaries, and eventually conversational voice agents.

Every AI feature in today’s Connect and Asterisk Plus traces back to this release.